Primary Job Title Founder and CEO Primary Organization Proponisi
Location Southlake, Texas, United States Regions Dallas/Fort Worth Metroplex, Southern US Gender Male
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Michael J. Tamer is a 25-year veteran of the customer contact industry and one of the original pioneers of quality monitoring software. He introduced the first call center quality monitoring product, authored The Four-Minute Customer, and has spent decades teaching organizations how to use quality, coaching, and analytics to drive better customer
experiences.
Michael has advised organizations worldwide, including the U.S. Senate, and has received multiple industry honors, including Call Center Magazine's Pioneer Award and induction into the Call Center Hall of Fame.
