Company Performance Metrics
- Michael Tamer: Founder and CEO
- Scott Thomas: Senior Partner
Proponisi is an AI-powered contact center performance platform that helps organizations improve quality, compliance, agent productivity, and customer experience at scale. Formerly Tamer Partners Corporation, Proponisi brings over a decade of enterprise contact center expertise together with modern AI to address the full operational lifecycle of a
contact center team.
The platform combines seven core capabilities: AI Quality Assurance that automatically reviews 100% of interactions for compliance, sentiment, and coaching opportunities; Real-Time Agent Assist that delivers live prompts, knowledge, and compliance checklists during active interactions; Automated Post-Interaction Summaries that eliminate after-call documentation and reduce handle time; Chat with KBS, an AI-powered knowledge search giving agents instant answers from approved content; Coaching & Performance tools that give supervisors real-time insights and automated guidance; Employee Engagement features including gamification, personalized recognition, and real-time feedback; and a built-in LMS and Training suite with curated content and communication tools to accelerate onboarding and continuous development.
Proponisi is SOC 2, HIPAA, PCI DSS 4.0.1, and NIST 800-53 compliant — enterprise-ready out of the box. The platform is designed to pay for itself quickly through reduced labor costs, lower compliance exposure, faster agent ramp times, and measurable improvements in CSAT and agent retention.
