- San Francisco, CA
- Zendesk is a software development firm providing a SaaS suite that offers help desk ticketing, issue tracking, and customer service support.
- Alexander Aghassipour, Morten Primdahl, Mikkel Svane
- SaaS, Enterprise Software, Customer Service
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
The product has an elegant, minimalist design implemented in Ruby on Rails and provides seamless integration of the back-end helpdesk SaaS to a company's online customer-facing web presence, including hosted support email-ticket integration, online forums, RSS and widgets. This is unusual, because most SaaS helpdesk solutions focus exclusively on the backend helpdesk and treat the Web as an afterthought.
The system also leverages Web 2.0 ideas on the backend, such as tag based categorization throughout instead of the usual pre-defined drop down lists, RSS feeds for every customized view and a complete REST/JSON API for virtually every entity in the system.
Funding Rounds (6) - $85.5MUpdate
Current Team (33)Update
|Oct 22, 2016||TechCrunch - How massive DDoS attacks are undermining the Internet|
|Oct 20, 2016||Business Wire - Infer Introduces New Connector for Microsoft Dynamics 365 to Help Amplify Sales Effectiveness|
|Oct 11, 2016||Business Wire - Zendesk Announces Date of Third Quarter 2016 Financial Results|
|Oct 4, 2016||Business Wire - Restless Bandit Raises $10M from GGV Capital and Toba Capital|
|Oct 3, 2016||Business Wire - Zendesk Opens Office in India to Help Businesses Build Better Customer Relationships|
|Aug 16, 2016||Business Wire - Infer Launches Industry’s First Predictive Account-Based Behavior Scoring|
|Aug 15, 2016||Venture Beat - Salesforce acquires data analytics company BeyondCore|
|Jul 27, 2016||Business Wire - Support.com Reports Second Quarter 2016 Financial Results|
Brand Embassy is social customer service software designed to deliver human connections at scale.
Desk.com is an online customer service software and support ticket help desk application for small business and fast-growing companies.
Customer service management software
Enabee builds customer communities. They are an SaaS provider that allows companies to launch and manage their own community platform.
Freshdesk enables companies to provide multichannel support via phone, email, chat, website, social networks and mobile apps.
Get Satisfaction is a community platform that fosters online conversations about a company's products and services.
HappyFox is a developer of customer support and ticket management software.
Help Scout offers a help desk invisible to customers, that helps companies deliver outstanding customer support.
1019 Market St
San Francisco, CA 94103
Past Team (17)Update
Event Appearances (13)
Upcoming Event Appearances (3)
December 06, 2016 - December 08, 2016
Caesars Palace , 3570 Las Vegas Blvd. South, Las Vegas, Nevada, United States
The Premier Event for Accelerating Employee Engagement, Customer Experience and Digital Innovation.