- San Francisco, CA
- Zendesk is a software development firm providing a SaaS suite that offers help desk ticketing, issue tracking, and customer service support.
- Alexander Aghassipour, Morten Primdahl, Mikkel Svane
- SaaS, Enterprise Software, Customer Service
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
The product has an elegant, minimalist design implemented in Ruby on Rails and provides seamless integration of the back-end helpdesk SaaS to a company's online customer-facing web presence, including hosted support email-ticket integration, online forums, RSS and widgets. This is unusual, because most SaaS helpdesk solutions focus exclusively on the backend helpdesk and treat the Web as an afterthought.
The system also leverages Web 2.0 ideas on the backend, such as tag based categorization throughout instead of the usual pre-defined drop down lists, RSS feeds for every customized view and a complete REST/JSON API for virtually every entity in the system.
Funding Rounds (6) - $85.5MUpdate
Current Team (34)Update
|Aug 16, 2016||Business Wire - Infer Launches Industry’s First Predictive Account-Based Behavior Scoring|
|Aug 15, 2016||Venture Beat - Salesforce acquires data analytics company BeyondCore|
|Jul 27, 2016||Business Wire - Support.com Reports Second Quarter 2016 Financial Results|
|Jul 22, 2016||PRNewswire All - Glance Networks Named Finalist in 2016 MassTLC Leadership Awards|
|Jul 20, 2016||PRWeb Sitemap - GetApp Announces Q3 Ranking Of Top Customer Service Software|
|Jul 20, 2016||Business Wire - Higher Education Institution Implements Five9 Contact Center Software To Help Increase Student Enrollment|
|Jul 19, 2016||PRWeb Sitemap - GetApp Releases first ranking of Help Desk and Ticketing Software for Q3 2016|
|Jul 16, 2016||The Angel VC - From "A as in Amiga" to "Z as in Zendesk"|
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1019 Market St
San Francisco, CA 94103
Past Team (16)Update
Event Appearances (12)
Upcoming Event Appearances (2)
December 06, 2016 - December 08, 2016
Caesars Palace , 3570 Las Vegas Blvd. South, Las Vegas, Nevada, United States
The Premier Event for Accelerating Employee Engagement, Customer Experience and Digital Innovation.