Zendesk is participating at INCmty on Nov 17, 2016  

Overview

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Acquisitions
2 Acquisitions
IPO / Stock
Went Public on May 16, 2014 / NYSE:ZEN
Headquarters:
San Francisco, CA
Description:
Zendesk is a software development firm providing a SaaS suite that offers help desk ticketing, issue tracking, and customer service support.
Founders:
, ,
Categories:
SaaS, Enterprise Software, Customer Service
Website:
http://zendesk.com
Social:

Company Details

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Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.

The product has an elegant, minimalist design implemented in Ruby on Rails and provides seamless integration of the back-end helpdesk SaaS to a company's online customer-facing web presence, including hosted support email-ticket integration, online forums, RSS and widgets. This is unusual, because most SaaS helpdesk solutions focus exclusively on the backend helpdesk and treat the Web as an afterthought.

The system also leverages Web 2.0 ideas on the backend, such as tag based categorization throughout instead of the usual pre-defined drop down lists, RSS feeds for every customized view and a complete REST/JSON API for virtually every entity in the system.

Funding Rounds (6) - $85.5M

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DateAmount / RoundValuationLead InvestorInvestors
May, 2014undisclosed amount / Venture1
Sep, 2012$60M / Series D9
Dec, 2010$19M / Series C3
Aug, 2009$6M / Series B2
Mar, 2009undisclosed amount / Series A1
Jun, 2008$500k / Seed1

Acquisitions (2)

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DateAcquiredAmount
Oct 13, 2015$45M in Cash
Apr 10, 2014$29.8M (terms undisclosed)

Current Team (34)

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Products (1)

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  • Link-SF is a mobile-optimized website, connecting homeless and low-income residents with critical and life-saving resources nearby.

Competitors (20)

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  • Brand Embassy is social customer service software designed to deliver human connections at scale.
  • Desk.com is an online customer service software and support ticket help desk application for small business and fast-growing companies.
  • Customer service management software
  • Enabee builds customer communities. They are an SaaS provider that allows companies to launch and manage their own community platform.
  • Freshdesk enables companies to provide multichannel support via phone, email, chat, website, social networks and mobile apps.
  • Get Satisfaction is a community platform that fosters online conversations about a company's products and services.
  • HappyFox is a developer of customer support and ticket management software.
  • Help Scout offers a help desk invisible to customers, that helps companies deliver outstanding customer support.

Partners (1)

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  • OnBoardify is a next-generation business communications platform

Offices/Locations (1)

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  • Headquarters

    1019 Market St

    San Francisco, CA 94103

    USA

Past Team (16)

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Upcoming Event Appearances (2)

Gartner Application Strategies & Solutions Summit Las Vegas 2016

December 06, 2016 - December 08, 2016

Caesars Palace , 3570 Las Vegas Blvd. South, Las Vegas, Nevada, United States

The Premier Event for Accelerating Employee Engagement, Customer Experience and Digital Innovation.

Past Event Appearances (10)

Images (7)

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