Total Funding
70
52
Total FundingSecondary Market raised
Growth Score
-12 pts
Heat Score
-17 pts
Company Performance Metrics
Score
Trend
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Growth Score - The measure of growth based on company activity, operational metrics, and investments
Growth Trend - The change in the growth score over the given time period
Heat Score - The measure of the market interest, media activity, and Crunchbase profile activity
Heat Trend - The change in the heat score over the given time period
Recent Milestones
Raised Funding Round
Jan 1, 1970
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Raised Funding Round
Jan 1, 1970
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596
Decagon provides a conversational AI platform for automating customer support across multiple channels.
- Jesse Zhang: CEO & Co-FounderPast Role: Lowkey, CEO / Founder
- Ashwin Sreenivas: Co-FounderPast Role: Helia, Co-Founder
About the Company
Decagon provides an enterprise conversational AI platform that helps businesses automate and manage customer support across channels such as chat, email, and voice. The company’s platform uses configurable agent operating procedures to let teams define workflow logic in natural language while integrating with existing support systems and data
sources. Its services include AI agents that can handle inquiry resolution, ticket routing, context-aware responses and actions like refunds or account updates. The platform also supports analytics and tools for monitoring agent performance and iterating on automated support processes.
