Total Funding
79
43
Total FundingSeries B raised
Growth Score
-9 pts
Heat Score
-3 pts
Company Performance Metrics
Score
Trend
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Growth Score - The measure of growth based on company activity, operational metrics, and investments
Growth Trend - The change in the growth score over the given time period
Heat Score - The measure of the market interest, media activity, and Crunchbase profile activity
Heat Trend - The change in the heat score over the given time period
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Support.com is a leading provider of cloud-based software and services for technology support.
- Renée Soulliar: Chief Marketing Officer
Robert Barnum: Senior Vice President, Global Services and Customer Support
Greenidge Generation
About the Company
Support.com Cloud is designed to function like a GPS for customer support.
Their Support.com Agent Support application offers an easy-to-use interface that makes it simple for support agents to launch Guided Paths® that walk them through the exact steps they need to solve even the knottiest end-user technical problems. Full-feature remote access
to the user’s connected technology is built right in, and detailed data is gathered throughout the entire interaction, providing valuable insights to support center management and a feedback loop for the continual improvement of Guided Paths.
