Company Performance Metrics
onWebChat is an all-in-one customer engagement platform that combines real-time live chat with advanced AI chatbot technology. Since its launch in 2016, onWebChat has focused on providing businesses of all sizes with an intuitive, powerful, and affordable way to connect with website visitors, improve customer support, and drive sales conversions.
The platform is designed for seamless integration across various CMS and e-commerce platforms, including WordPress, WooCommerce, Joomla, and Shopify. By utilizing the latest in generative AI (OpenAI GPT technology), onWebChat allows businesses to automate up to 90% of customer inquiries. The AI chatbot can be trained on specific website content, FAQs, and product catalogs to provide instant, 24/7 support in multiple languages.
Key features include:
Hybrid AI & Live Chat: Seamlessly transition from automated AI responses to live human agents.
Real-Time Visitor Monitoring: Track visitor behavior, geolocation, and navigation paths in real-time.
Proactive Engagement: Use automated triggers to send personalized messages based on visitor behavior (e.g., time on page, cart abandonment).
AI Writing Tools: Enhance agent productivity with one-click grammar correction and tone optimization.
Multilingual Support: Communicate with a global audience via a fully translatable chat widget.
Cross-Platform Accessibility: Manage conversations from anywhere with dedicated Android and iOS mobile applications.
With a commitment to simplicity and security, onWebChat is SSL-secured and fully GDPR compliant. The platform offers a "Forever Free" plan for small businesses and a Pro AI tier for growing enterprises seeking advanced automation and white-label branding.
