Company Performance Metrics
- Odera Joseph Echendu: FounderPast Role: Drip, Customer Support Lead
OnDutyOps is a Support Operations-as-a-Service (SOaaS) provider that manages customer support, administrative workflows, and back-office operations for startups and growing digital businesses. The company handles day-to-day operational execution with structured processes, trained teams, and AI-supported automation, eliminating the need for clients
to build and manage internal support infrastructure. Each engagement includes defined workflows, measurable performance metrics, and oversight systems designed to maintain consistency, control costs, and scale operations reliably.
The company integrates directly with tools such as Zendesk, Intercom, Gorgias, HubSpot, and Notion, combining human support with automation and analytics to deliver clear operational visibility. Its service model emphasizes 24/7 reliability, structured governance, and performance accountability across all client engagements.
In addition to managed operations services, OnDutyOps develops and operates structured digital platforms. Its flagship product, Lemyi, is a curated global UGC creator hiring marketplace that provides governed deal workflows, admin-supervised quality control, and platform-held payment protection. Lemyi replaces informal creator hiring processes with structured job postings, controlled deal management, and payment-secured collaborations for brands and creators worldwide.
Through both service operations and marketplace infrastructure, OnDutyOps builds systems that prioritize structure, accountability, and scalable digital execution.
