Company Performance Metrics
- Swapnil Jain: CEO & Co-FounderPast Role: X (formerly Twitter), Tech Lead
- Jithendra Vepa: Chief Scientist
Observe.AI is transforming customer service with AI agents that speak, think, and act like your best human agents—helping enterprises automate routine customer calls and workflows, support agents in real time, and uncover powerful insights from every interaction. With Observe.AI, businesses boost automation, deliver faster, more consistent
24/7 service and build stronger customer loyalty. Trusted by brands like SoFi, DoorDash, Uber, Accolade, Prudential, Concentrix, Cox Automotive, and Included Health, Observe.AI is redefining how businesses connect with customers—driving better experiences and lasting relationships at every touchpoint.