Overview

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Total Equity Funding
$115.75M in 6 Rounds from 29 Investors
Most Recent Funding
$50M Series C on April 7, 2016
Headquarters:
San Francisco, California
Description:
A fundamentally new way to communicate with your customers
Founders:
, , ,
Categories:
CRM, Apps, Software, Mobile
Website:
http://www.intercom.com
Social:

Company Details

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Intercom is a fundamentally new way for internet businesses to communicate with customers, personally, at scale. It's a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Our products enable targeted communication with customers on your website, inside your web and mobile apps, and by email.

This contrasts with the old way where a business uses a tangle of point solutions, like marketing automation or helpdesk products, with every team operating in a silo. This makes it hard for teams to work together and be on the same page, resulting in a disjointed and very impersonal experience for the customer.

Intercom has 7,000 paying customers in over 85 countries, ranging from startups like General Assembly, ZenPayroll and Invision, to public companies like Ancestry.com, New Relic and Shopify.

Funding Rounds (6) - $115.75M

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DateAmount / RoundValuationLead InvestorInvestors
Apr, 2016$50M / Series C10
Aug, 2015$35M / Series C3
Jan, 2014$23M / Series B2
Jun, 2013$6M / Series A3
Aug, 2012$750k / Seed2
Jan, 2012$1M / Seed17

Current Team (15)

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Board Members and Advisors (2)

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Competitors (5)

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  • Contextual support and chat widget that integrates with leading platforms
  • HelpCrunch is a customer communication platform for online businesses to connect with customers via live chat or by email.
  • Mixpanel is an analytics platform for the mobile and web, supporting businesses to study consumer behavior.
  • OnBoardify is a next-generation business communications platform
  • Zendesk is a software development firm providing a SaaS suite that offers help desk ticketing, issue tracking, and customer service support.

Customers (2)

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  • Automated growth marketing for mobile apps
  • Mobile Action is the leading solution for driving organic app growth and analyzing app marketplace intelligence.

Offices/Locations (3)

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  • Israel Office

    ,

    Israel

  • San Francisco

    55 2nd Street

    4th Floor

    San Francisco, California 94105

    United States

  • Dublin

    2nd Floor, Stephen Court

    18-21 St. Stephen’s Green

    Dublin, Dublin 2

    IRL

Past Team (3)

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Images (5)

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