Overview

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Total Equity Funding
$624.61k in 2 Rounds from 1 Investor
Most Recent Funding
$383.04 Thousand on April 16, 2013 / Undisclosed Round
Headquarters:
Middlesbrough
Description:
EvaluAgent's software and services help call centres engage and motivate their staff to deliver great customer experiences.
Founders:
,
Categories:
SaaS, Call Center, Gamification, Enterprise Software, Customer Service
Website:
http://www.evaluagent.net
Social:

Company Details

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EvaluAgent is the first Workforce Engagement solution for call centres.

We provide the software and services today’s call centres need to truly engage, motivate and empower their staff. Our mission is to make the call centre home to great customer experience through:

  • Motivating agents with a cutting-edge gamification platform designed specifically for call centres
  • A unique approach to quality and coaching focused on staff development and what really matters to your business
  • Capturing multi-channel customer insight to help improve the overall customer experience

Funding Rounds (2) - $624.61k

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DateAmount / RoundValuationLead InvestorInvestors
Apr, 2013£250k / Undisclosed1
Dec, 2012£150k / Seed1

Investors (1)

InvestorRound(s)Partner(s)
Seed-
Undisclosed-

Current Team (4)

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Products (1)

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Competitors (3)

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  • Avaya provides business communications and collaboration systems, applications and services.
  • NICE Systems provides intent-based solutions that capture and analyze client interactions and transactions for businesses.
  • Verint® Systems provides Actionable Intelligence® solutions for enterprise workforce optimization and security intelligence.

Customers (5)

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  • Bupa is an international healthcare group, serving over 22 million customers in over 190 countries.
  • CSC is an IT services company providing technology-enabled business solutions and services.
  • Worldline is the European leader in the payments and transactional services industry.
  • Invesco is a leading independent global investment manager, dedicated to helping investors worldwide achieve their financial objectives.
  • Atos provides consulting services and solutions, ranging from supporting strategy development to enterprise solutions and technology

Offices/Locations (2)

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  • Head Office

    DigitalCity, Bridge Street West

    The Boho Zone

    Middlesbrough, TS2 1AE

    GBR

  • St Helens Office

    Rainford Hall

    Crank Rd

    St. Helens, Staffordshire WA11 7RP

    United Kingdom

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