Location South Lopham, Norfolk, United Kingdom Regions Europe, Middle East, and Africa (EMEA)
LinkedIn View on LinkedIn
An experienced Manager with a successful track record of managing global support teams in demanding stakeholder environments. Has expertise of delivering value through implementing high-quality services and solutions, leading to significant performance improvements and cost savings. Possesses extensive knowledge of the full project life-cycle,
broad technical knowledge and a proven ability to introduce new ideas and drive continuous improvement in line with strategic goals.
Hands on startup experience including due diligence, business inception, technical team hiring, fund raising and team building providing the best service levels within the business budget and target milestones.
SELECTED ACHIEVEMENTS
• Introduced a private cloud-based solution (VMWare vSphere and LabManager) to provide a scalable and standardised SaaS trading platform environment for support, implementation, development, testing and deployment of software updates, increasing client issue reproduction by 75% and reducing manual build times and resource costs by £1m pa (Fidessa). • Technical lead assisting the business through 3 major VC backed funding rounds and achieving £6m investment (QinetiQ Rail). • Introduced a number of service improvement initiatives leading to an increase of 80% in client satisfaction in the annual client survey (Linedata). • Following a comprehensive review of the support team structure and processes, re-organised the team and provided additional training, leading to significant improvements in team morale and client satisfaction (Fidessa). • Designed, built and rolled out the UK's first Digital Dataroom for the Mergers and Acquisition market (sale of Sommerfields stores) saving the client over £250,000 in legal fess (Intralinks).
