Primary Job Title Director of Customer Experience and Retention Primary Organization Steris
Location Littleton, Massachusetts, United States Regions Greater Boston Area, East Coast, New England Gender Female
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Vicky was Vice President, Inflight Experience at JetBlue Airways from 2003-2012 where she was responsible for in-flight service throughout the airline’s system, with the primary goal of maintaining the highest level of customer service standards while delivering the JetBlue experience at altitude. An industry veteran with over 35 years of aviation
experience, she has a passion for serving crewmembers who serve customers. A frequent speaker on customer centricity, Vicky and her family reside in the New York area. She participates in a variety of community activities, and has also served on several aviation industry boards and organizations including her current role as President of the International Inflight Association.
