Gender Male
President, has been in the telecommunications industry for over 40 years. Tom has planned, implemented and managed many telecommunications projects that have resulted in greater profitability for the business operation through improved customer service and improved cost effectiveness of the operation. He has extensive knowledge and experience in
Voice and Data Communications, Customer Service, Contact Center Management and Design, Telecommunications Management, Business Planning and Finance.
Tom co-founded HPA in 1994. At HPA, Tom has assisted many companies with their telecommunications related issues. This has included planning, implementing and managing telecommunications networks, systems and call centers. Tom has designed telecommunications networks that have significantly reduced costs and provided additional services.
Prior to HPA, Tom worked at Frontier for sixteen years in a variety of leadership roles in marketing, customer service, operations and strategic planning. Tom received his BS from Rensselaer Polytechnic Institute and his MBA from the University of Rochester's Simon School.
