Primary Job Title Chief Experience Officer Primary Organization Nuvance Health
Location Ontario, Canada, North America Regions Great Lakes Gender Male
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Steve, during and after graduating from California Western School of Law, worked with a boutique medical malpractice plaintiffs firm in San Diego. Steve identified underlying themes that triggered patients to sue their care providers and health systems and went back to school to study the impact communication skills have on healthcare outcomes at
the University of Illinois at Chicago College of Medicine, earning a Masters of Science in Patient Safety Leadership. Steve went to work for UCSD Health System to design and deploy communication strategies to improve quality, safety and patient experience outcomes before being recruited to become the Director of Patient Experience at UC Davis Medical Center. In 2015, Steve became the Chief Experience Officer for Prime Healthcare, the fastest growing health system according to Modern Healthcare and three time recipient of Truven Health Analytics “15 Top Health Systems". Steve is responsible for leading patient experience and volunteer services across all 45 of Prime’s hospitals in 14 states.
