Location Washington, District of Columbia, United States Regions Washington DC Metro Area, Southern US Gender Male
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Stephen Loynd Functional Expertise • Over fifteen years of research and analytical as well as sales and marketing expertise in the contact center Business Process Management (BPM) & Unified Communications (UC) market. Particular expertise in: - Emerging trends and market dynamics in the BPM industry & hosted/cloud communications -
Go-to-market BPM & UCaaS strategies relative to specific vertical markets - The competitive landscape of BPM & UC vendors Industry Expertise • Experience base covering broad range of sectors, leveraging long-standing working relationships with leading industry participants' Senior Executives - Customer care/CRM/customer contact - BPM & UCaaS - Global sourcing (from the US, to offshore, nearshore and homeshore) What I bring to the Team • Particular skills in writing, analysis and presentation • Insight from the perspective of the end-user • Experience and skills in sales and marketing • A global outlook Career Highlights • Extensive expertise in the evolving digital experience landscape • Twelve years experience at several relevant organizations: - Stream Global Services - IDC - Sakon, LLC - MassTrade Education • M.A. from the Paul H. Nitze School of Advanced International Studies (SAIS) at Johns Hopkins University, Washington, D.C. • B.A. from Colby College, Waterville, ME.
