Location Gurgaon, Haryana, India Regions Asia-Pacific (APAC) Gender Female
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Sonia joins Yatra.com with over 18 years of diverse, cross-functional experience in the fields of trainings, marketing, customer service and account management in the Indian travel industry. Her skill in dealing with clients, understanding their needs and deliver consistently high quality service makes her an ideal choice for the role of
Yatra.com’s Chief Customer Experience Officer.
Before joining Yatra, Sonia was heading Key Accounts and Ecommerce for InterGlobe Technology Quotient, which represents both Galileo and Worldspan in India. Her previous roles also include working with Galileo India as Head of Trainings, InterGlobe Technologies as part of the Business Development and Strategy group, Head of Marketing and Corporate Communications for InterGlobe Enterprises.
At Yatra.com, Sonia is responsible for ensuring that each and every customer has a world-class experience when interacting with us, be it in any channel: online, call center, or retail stores. She is charged with ensuring that at each touch point the customer experiences Yatra’s service excellence.
