Location Kirkland, Washington, United States Regions Greater Seattle Area, West Coast, Western US Gender Male
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Previous Vice President Global Starbucks Card and Payment Strategy for 18 years joins Bonder as Global Digital Gifting and Payment Strategy Advisor.
LocationGreater Seattle Area
Directed the overall digital commerce, Starbucks payment strategy, fraud operations, and one of the largest closed loop networks in the country.
Played a strategic
leadership role in developing the digital ventures. Led team of 60 responsible for mobile payment, digital gifting, gift cards, eCommerce, and reloads.
* Drove the growth of Starbucks Card program to record highs from ~$2B annually to ~$7B from 2013 to 2017
* Due to strong consecutive YOY performance – results were highlighted by Executive Officers during the last 4 annual shareholder’s meetings and 16 consecutive earnings calls.
* Built one of the largest digital gifting platforms of any retailer. Introduced social gifting through iMessage, Facebook and other text platforms. Hold the Guinness World Record for “largest daily deal.”
* Built an internal fraud and digital operations team from the ground up. Slashed fraud rates currently running at record low. Dramatically enhanced consumer security through multi factor authentication, bio-metrics and advanced modeling.
* Headed up all eCommerce channels for Starbucks and Teavana, growing them at double digits Year Over Year
* Significantly reduced the company’s cost of payment through the development and negotiation of complex multiyear Co-Branded Credit, Prepaid Debit and payment acceptance deals.
* Taught a strategic problem solving course to over 400 business leaders internally. Course included hypothesis development, issue dis-aggregation, and communications skills.
* Coached and led one of the highest performing, lowest turnover departments at Starbucks.
