Primary Job Title Advisor Primary Organization 
CCO Council
Location Littleton, Massachusetts, United States Regions Greater Boston Area, East Coast, New England Gender Male
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Passionate about lifetime customer value, Rudy has focused his career on creating a holistic, hands-on understanding of the mechanisms that create loyalty in today’s business environments. As Vice President of Extreme Customer Satisfaction at Panasonic and then as Chief Customer Officer at inContact he has been able to prove and quantify the
benefits of customer centricity as a tool for growth and Brand Equity. As President of VIDAL Consulting Group, Rudy is now fully devoted to helping companies achieve extraordinary growth and efficiencies through systematic corporate alignment to customer values.
