Location Madrid, Madrid, Spain Regions European Union (EU), Europe, Middle East, and Africa (EMEA) Gender Male
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Ran Ezerzer is Thrio’s Chief Technical Officer and head of engineering. Ran is a well-known architect, inventor, and entrepreneur - having co-founded Telephony@Work which was later acquired by Oracle after seven years of pioneering the hosted contact center space. He was also a founder member of SoCoCare which was sold to Five9.
Ran spent four
years as VP of Engineering at Oracle's Siebel CRM division, starting with the acquisition of Telephony@Work in 2006. He co-founded Telephony@Work in 1999 and acted as CTO and engineering manager during that time. He architected the industry's first fully redundant, hosted contact center software which was deployed in large-scale telephone company networks for companies such as Telus, Verizon Business and Telstra. The CallCenterAnywhere system was the first of its kind to be deployed in a world-wide, ten data center network for over 8,000 agents at Oracle.
Mr. Ezerzer got his start at MediaSoft Canada as a software engineer in 1997. Here, he architected a multi-O.S. state machine and script language which was the basis for Syntellect's new IVR offering at the time. The system was written in C++ and worked on Windows, Linux and Solaris. He spent a year doing knowledge transfer of the invention for Syntellect employees for their product launch.
Mr. Ezerzer is amongst several other inventors at Telephony@Work and Oracle who have been awarded U.S. Patents on network-based mission critical systems, rules-based routing and contact centers. These include 7,962,644 (Systems and Methods for Handling a Plurality of Communications), 7,568,038 (Call Centers for Providing Customer Services in Telecommunications Network) and 7,039,176 (Call Center Administration Manager with Rules-Based Routing Prioritization). There are also several other patents pending with Mr. Ezerzer as a named inventor. He holds a B.S. in Computer Science from Montreal University, Canada.
