Dynamic, driven and highly effective senior executive with extensive academic knowledge and over 15 years of leadership experience in customer relationship management, services delivery, business development, operations, information technology and security.
Equally comfortable in general management, customer-facing and technology executive roles on a global scale.
Expert at building high-performing teams, establishing strong relationships with and delivering solutions to the Global 1000 businesses, some of the world's most innovative brands and government agencies.
Proven track record of delivering successful outcomes and significantly increasing business value.
Deep background in social media, SaaS & cloud technologies, customer experience platforms, enterprise software, financial services and information security.
Specialties: ▪ Corporate strategy, planning and development ▪ Global operations and customer relationship management ▪ Business development and strategic partnerships ▪ Customer success, retention and expansion ▪ Social media, customer engagement strategies and solutions ▪ Delivery of highly available, large-scale online services and SaaS applications ▪ Budget management, financial planning, P&L, metrics ▪ Enterprise IT architecture ▪ Information security ▪ Program and project management ▪ Contract negotiations, vendor relationships ▪ Business continuity & disaster recovery ▪ Open source licensing and compliance
Board & Advisor Roles (1)Update
Board of Advisors