Primary Job Title CEO Primary Organization 
SpiceCSM
Location Austin, Texas, United States Regions Southern US Gender Male Also Known As Michael Ryan
Love building businesses. Mine and Yours! I have learned that it is ALL about customers perception and engagement every time they "touch" your business. Let's face it, we have lots of silo's, tools and people that affect the customer relationship from THEM being a prospect through THEIR referral to YOUR next customer.
Unfortunately most of the time these silo's and systems, both internal and external, aren't connected and sharing what they know with our people to drive the interaction to the best possible result. So my team and I have developed a cloud platform (PaaS) that transforms customer experience for both the customer, and perhaps most importantly the agent or sales person, during every interaction. In short it is a Guided Process Workflow and Call Center Management Solution that makes the right response or action clear based on big data available inside and outside the organization at the moment of interaction. Sound confusing? It isn't really....Check it out at www.spicecsm.com Want to outsource it? Check out www.fusedsolutions.com.
Specialties: Expert in leveraging the cloud to efficiently and effectively grow businesses. Business strategy and tactics to focus on high value verticals, restructuring sales organizations to respond to changing market conditions, developing effective sales process and associated metrics, managing business development initiatives.
