Primary Job Title System Director Revenue Cycle and Patient Experience Primary Organization 
Saint Luke's Health System
Location Boise, Idaho, United States Regions Western US Gender Male
LinkedIn View on LinkedIn
Michael Rawdan is responsible for account management & charter for a structure that redefines the patient financial experience for the largest Provider in Idaho. He has more than 20 years' experience in customer management and patient experience working for firms such as Capital One and Hewlett-Packard.
Michael has held various roles
across diverse organizations including customer management and insights for Capital One. At Hewlett-Packard, Michael was the executive responsible for a $2B e-Commerce organization. Within HP, Michael managed data & analytics to drive user interface changes that drove significant improvements in performance.
These experiences have led Michael to St. Luke's Health System where he has been tasked with identifying and developing solutions that improve patient financial experience from end to end. This is defined as pre-patient experience through each step of the clinical and non-clinical touch points.
Michael holds a BS in Marketing from the University of Tampa, MBA from Northwest Nazarene University and a dual PhD. in International Business & Decision Sciences from NOVA Southeastern University.
