Primary Job Title CEO Primary Organization 
Qualfon
Location Boca Raton, Florida, United States Regions Greater Miami Area, East Coast, Southern US Gender Male
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Marrow has a strong record of BPO leadership. He was previously chief executive officer of APAC Customer Services, a publicly traded BPO primarily servicing the health, insurance, and wireless communications industries. APAC had service delivery operations across the USA, Asia, and Latin America.
Prior to APAC, Marrow was responsible for the
contact center service offerings for commercial clients at Affiliated Computer Services (ACS). At ACS, he was instrumental in driving the growth of the company’s contact center businesses. Under his leadership, contact center outsourcing revenue increased tenfold—from $60 million to approximately $600 million—in under five years’ time. He led the expansion of ACS’ offshore customer service and outsourcing capabilities, launching centers in China, the Philippines, India, Central and South America, Europe, and Africa.
Marrow holds a bachelor’s degree in mathematics and a master’s degree in education, both from San Jose State University. He is based in Boca Raton, Florida.
