Primary Job Title Founder & CEO Primary Organization ContactEngine
Location London, England, United Kingdom Regions Europe, Middle East, and Africa (EMEA) Gender Male
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Mark is a founder and Group CEO of ContactEngine. Operating globally the company automates customer communication for some of the largest brands in the world including Whirlpool, British Gas, Verizon, Sky, Virgin Media, and BT. Mark has a PhD in Biotechnology, and is an Honorary Professor of Science and Engineering at the University of Dundee. Mark
has an interesting perspective on what intelligence actually is: Actual or Artificial? His company replicates the behaviours of human conversation using all available communication channels. Given the massive volumes of data collected across the globe, ContactEngine has unique insights into the changing patterns of human communication. Mixing raw data with AI techniques is helping the company to transform the way brands reach out to their customers – and delivering an improved customer experience. Mark’s ultimate goal is to never have to pick up the phone to complain about a service ever again, because the service provider treats him like an actual human being, not a number.
