Primary Job Title co-Founder Primary Organization 
Customer Thermometer
Location London, England, United Kingdom Regions Europe, Middle East, and Africa (EMEA) Gender Male
LinkedIn View on LinkedIn
Having sold his half share of the marketing agency, Twist Media in 2006 and sold his video production agency, 8:45TV in 2014, Mark has moved away from the agency world and gone on to focus on growing his online business.
Customer Thermometer was born in December 2010 and now has 1000’s of users all around the world, ranging from the likes of BT,
Sonos and Reed Exhibitions, through to dozens of MSPs in the US. Mark founded the service with his business partner, Lindsay Willott and has grown the business organically, without investment.
Mark is responsible for Customer Thermometer’s enterprise sales, whilst keeping an interest in developing content and writing around the subject of customer service – something he’s passionate about.
With a good grounding in Internet marketing, he has been selling online for the last 10 years. Mark has now consolidated everything he’s learnt into building Customer Thermometer, but thrives on continuing to learn something new every day.
Outside of work, Mark enjoys life in Bray, Berkshire (the home of the Fat Duck restaurant) with his wife, son and daughter. He loves to travel and run (when his knees allow) and likes to pretend he’s cooking for Gregg and John in a Masterchef competition, whenever he can.
