Primary Job Title VP, Global Technical Support Primary Organization Hyland
Location Westlake, Ohio, United States Regions Great Lakes, Midwestern US Gender Male
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Among enterprise content management solution providers, Hyland has a reputation for providing top notch customer support. As vice president of technical support, Ken Malone is responsible for leading the team that fulfills – and exceeds – this high expectation every day.
Before joining Hyland, Ken worked at Fiserv as a Hyland OEM partner, and at
Bremer Financial in St. Paul, Minnesota, as an OnBase System Administrator. “To have a successful technical support team, it's not always about knowing one right answer. But it is about knowing as much as you can about the customer you're serving, whether that's a partner or an end user. I've been both, which I think helps me bring a well-rounded perspective to the technical support team."
In 1995, Ken joined Hyland as a software installer, primarily installing OnBase solutions in banks. Then, in 2001, he led the launch of Hyland's office in Lincoln, Nebraska, where he managed a technical support team dedicated to customers and partners in the financial services industry.
