Primary Job Title Sr VP Customer Services Primary Organization 
American Airlines
Location Grapevine, Texas, United States Regions Dallas/Fort Worth Metroplex, Southern US Gender Male
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John Jaynes is the Senior Vice President of Customer Services at American Airlines. John Jaynes is Eagle’s Senior Vice President – Customer Services, responsible for all ground handling activities at Eagle, with over 7300 employees handling almost 2,000 daily departures for 16 customers at 125 airports throughout the United States, Canada, the
Bahamas and the Caribbean. He was previously Vice President – Airport Services Planning, responsible for Eagle’s ground handling business with airline customers including United and Delta. Other positions at Eagle have included Vice President – Divestiture and Transition Services, working on the possible divestiture of Eagle, Vice President – Airport Services and Vice President – Operations Planning and Performance.
Jaynes joined American in 1985 as a Crew Systems Analyst and has held several management positions in marketing and planning, including Managing Director – Marketing Planning/Consumer Research and Managing Director – Food and Beverage Services. He started his first position at Envoy Air in 1998.
Jaynes holds a Bachelor’s Degree in Aeronautical Engineering from the Massachusetts Institute of Technology and a Master’s Degree from MIT’s Flight Transportation Laboratory. He resides in Grapevine, Texas with his wife.
