Location Lake Charles, Louisiana, United States Regions Southern US Gender Male
Website jaykumar.info LinkedIn View on LinkedIn X (Twitter) View on X
Jay Kumar is an enthusiastic entrepreneur and third-generation hotelier based in Lake Charles, Louisiana. A McNeese State University graduate, Jay holds a degree in Business Management and Finance, and began his academic career at Baylor University. Since graduation, he has been working diligently to manage his portion of his family's hotel
business, which was established by his grandmother in the 1970s.
Jay Kumar sees some exciting technological changes on the horizon. The biggest changes to the industry so far have been a leaning towards mobile check-ins/outs and robust methods of gathering guest feedback to create a stronger impression on each visit as the industry grows. Virtual assistants and “pocket concierges” are also being used to take room service orders and to give local suggestions for entertainment or dining or even medical emergencies. Augmented reality is being incorporated into signs to guide customers to specific locations, and facial recognition and biometric tools can now generate facial IDs, eliminating the need for room keys and allowing guests to authenticate in house purchases without wallets. Jay knows the connected guest of the future will want a fully personalized, digital interaction with their hotel — from seeing their name at check-in, to having access to tech lounges and meeting spaces, to relying on a hotel’s knowledge of their food preferences and past purchases in order to please them. He looks forward to incorporating such elements into his own properties as they become more accessible.
Out of all the trends that influence the hospitality industry, Jay Kumar is the most excited for the changes adapted technology will bring. As such, he is always seeking ways of integrating new solutions into his properties, especially if they positively influence the overall client experience.
To learn more about Jay Kumar, his professional experience, and his take on technology in the hospitality industry, be sure to visit his website: http://jaykumar.info/.
