Gender Male
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Ernest Ebo Jackson is a seasoned Senior IT and Technology Operations Manager with over 15 years of experience in telecommunications, fintech, software engineering, and data engineering. Currently serving as Senior Manager of IT Operations at Telecel Ghana (formerly Vodafone Ghana), where he leads mission-critical teams in mobile money, IT
infrastructure, IN/VAS, and billing operations, driving efficiency, innovation, and strategic alignment. His expertise spans managing complex IT infrastructures, optimising revenue-generating systems, and implementing digital transformation initiatives using tools like Python, Apache Spark, and cloud platforms such as AWS, Azure, and Google Cloud. Ebo’s technical proficiency includes advanced software development in Python, JavaScript, Java, and C#, with a focus on building scalable RESTful APIs, web applications using React and Django, and CI/CD pipelines with Docker and Kubernetes. His data engineering skills encompass data analysis with Pandas and NumPy, machine learning with Scikit-learn and TensorFlow, and big data processing with Apache Spark and Kafka. Ebo is also adept in telecom network protocols (TCP/IP, SS7/SIGTRAN) and Linux/Unix systems administration, ensuring robust, secure, and high-performing IT ecosystems. As a strategic leader, Ebo excels in project management, vendor negotiations, and compliance with regulatory standards, consistently achieving 99.9% platform availability SLAs. He has a proven track record of modernising IT systems, automating processes, and mentoring high-performing teams to support business growth and customer satisfaction. His innovative approach has led to the deployment of CRM platforms, business intelligence tools, and automation systems that enhance operational efficiency and customer experience. Ebo holds a Master’s in Business Administration from Delta International University, a BSc in Electrical Engineering from KNUST and is certified as an IBM Data Engineer.
