Location St Louis, Missouri, United States Regions Midwestern US Gender Male
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With more than 35 years of business leadership, Doris has an extensive background in organization and process redesign, leading companies to higher customer satisfaction, employee engagement, and stakeholder profits. Experienced in TQM, Six Sigma and Lean disciplines, Doris personally trained under the leadership of Dr. Deming. Most recently the
Chief Operating Officer at Maritz Loyalty Marketing, Lyons was instrumental in re-engineering the organization, regaining customer trust and supporting new product development—growing the business every year while reducing employee turnover. Prior to Maritz, she led the growth of Business Response from $350,000 to $30,000,000. A recognized authority in performance improvement, customer care, and employee engagement, Lyons regularly addresses audiences on these topics.
