Primary Job Title Curriculum Development Manager Primary Organization ITSM Academy
Location Tampa, Florida, United States Regions Tampa Bay Area, East Coast, Southern US Gender Female
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Donna Knapp is currently the curriculum development manager at The ITSM Academy. With more than 30 years of experience in the IT industry, Donna's extensive practical experience and love of learning show in her engaging and informative speaking style and many industry certifications. Donna is the author of The ITSM Process Design Guide, as
well as two college textbooks, A Guide to Service Desk Concepts and A Guide to Customer Service Skills for Service Desk Professionals.
