Primary Job Title Vice President of Customer Experience Primary Organization 
Permobil
Gender Male
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Don Hilliard is the Vice President of Customer Experience at Permobil. He was a former VP of Customer Experience and Distribution at MicroPort Orthopedics.
Don Hilliard joined MicroPort Orthopedics in January 2014 and serves as the Vice President of Customer Experience and Distribution. In this role, Don is responsible for order fulfillment and
customer satisfaction. He joined MicroPort Orthopedics from Smith & Nephew Orthopedics where he served as Global Director of Customer Service. Mr. Hilliard has over 15 years of senior management experience in Orthopedics. Prior to Smith & Nephew Orthopedics Don served as Director of Customer Service for Advanced Services Inc. a subsidiary of General Electric Appliances. He also proudly served his country as an active duty member of the United States Air Force in the role of Information Management Specialist. He holds a Bachelor of Business Administration degree in Management from the University of Memphis, a Master of Science degree in Human Resources from Central Michigan University, and a Master of Science Degree in Operations Management from the University of Arkansas. He has a Supply Chain Certification from the University of Tennessee in Knoxville.
