Cliff Moore

management systems in the consumer contact business, were founded on this industry standard for performance in customer contact operations. Cliff works with COPC Inc., where he develops and implements service and performance improvement strategies with senior management teams from dozens of Fortune 500 companies. Major consumer brands such as American Express, AT&T, Bell Atlantic, GE, IBM, Xerox, and the United States Postal Service are among his clients.  He has worked with some of the world's biggest outsourcing providers in some of the world's fastest-growing regions, including India, the Philippines, China, Pakistan, Northern and Southern Africa, Eastern Europe, and Latin America. Cliff gives COPC Inc. clients with unique insight into how operational performance influences the customer experience, thanks to his understanding of buyers of customer contact services. Cliff was a vice president at Temple, Barker & Sloane (now Mercer Management Consulting) where he oversaw the firm's quality management division before starting COPC Inc. In Washington, D.C., he also worked as a consultant with Coopers & Lybrand's Management Consulting Services. Cliff earned his MBA from the University of Virginia's Darden School of Business and a BS in Business Administration from Old Dominion University.