Primary Job Title Director of Phone Interview Operations Primary Organization Beyond Feedback
Gender Male
Alan oversees their executive interviewers that work on behalf of their clients at Beyond Feedback and conducts telephone interviews himself. Alan has over 20 years of experience in business management and sales. Prior to Beyond Feedback, Alan was the General Manager for a Case/International Harvester farm equipment dealership. In that role
Alan oversaw daily operations of sales, service, repair, retail, finance and customer relations. Prior to his General Manager role, Alan spent several years in sales and sales management roles in the real estate industry. Alan's extensive experience in interacting with customers and employees is a valuable asset to their clients as he uses his skills to build rapport and relationships while gaining incremental insights from interviewees. His team often captures additional insights that have assisted their clients in service recovery and customer retention issues that may not have otherwise been uncovered.
