understand and manage feedback and experience for customers, patients and employees. Zonka CX Management Platform captures experiences and feedback at all touch points including in-person, offline, online, email and SMS, and provides a space for active listening. Coupled with in-the-moment, real-time feedback reporting, insights and trends, companies use Zonka CX Platform to drive result-oriented actions to improve Customer Experience and Close the Feedback Loop. With Zonka CX Management Platform, businesses can identify at risk customers, resolve issues, reduce churn, turn detractors and passives into promoters and create amazing experiences, leading to better business outcomes and satisfied customers.