Company Performance Metrics
Head Chuff: Head of Customer Care department
Vicky Rassochina: Head of Customer Care department
Yellow Media Group - Customer Care Center for Mac OS X and iOS software.
Live phone support is provided 24/7. Users call a Toll-Free number to restore and activate license keys and to get answers to many support questions.
Yellow Media Group also provides outbound phone calls to help you promote and market apps.
YMG builds an IVR system to
solve end-users' problems interactively by phone.
Yellow Media Group uses its QCRM technology to load all of your customers' and prosects' information into its QCRM database, and use it for the appropriate level of support.
Before providing telephone support, you and YMG's staff work together to develop custom templates and scripts for clint's applications, enabling the support staff to answer the vast majority of end-users' support questions immediately.
Yellow Media Group is a member of the Contact Center Association of Ukraine and the European Confederation of Contact Center Organizations.
