Company Performance Metrics
Juan Mateu: Co-Founder & CEOPast Role: Solaiemes, co-Founder and CEO (and since August/2014) Eng. Director of the acquiring company Comverse Inc)- Lorena Guerrero Borque: Vp Sales
Customer Mindset-Insights & Digital Empathy Management System Whenwhyhow is CDP (customer data platform) focused on omnichannel customer-mindset analytics and actionable AI based #digitalempathy rule engine startup becoming the missing piece of digital customer service and business intelligence puzzle providing a new case of actionable AI for
intensive in customer service verticals, helping to improve loyalty, reduce churn and boost LTCV. The whenwhyhow integration with your digital channels and CRM is API based, easy & painless. Whenwhyhow adds value to enterprise previous investments in CRM and digital channels.
The company has been funded initially pre-seed by the cofounders and has been named a Gartner Cool Vendor 2020 in CRM Customer Service & Support.
