unique hybrid model—combining a decentralized logistics network using partner stores (not warehouses or dark stores) with real-time, human-driven customer service.

ROKSH’s personal shoppers not only pick and deliver groceries but also communicate with customers about product substitutions or quality issues, ensuring a high-touch, high-quality experience. Backed by AI, ROKSH offers intelligent shopping list creation, recipe recommendations, and real-time chat support to streamline the online grocery journey. With 360K+ orders delivered and €10M+ in GMV, ROKSH is the market leader in the CEE region and is now scaling to new European markets, aiming to redefine grocery shopping with speed, trust, and personalization.

Here's our deck: https://hubs.ly/Q03wQBBP0