WalkMe is sponsoring Dreamforce 2016 on Oct 4, 2016  

Overview

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Total Equity Funding
$92.5M in 5 Rounds from 7 Investors
Most Recent Funding
$50M Series E on May 31, 2016
Headquarters:
San Francisco, CA
Description:
WalkMe™ provides a cloud-based service designed to help professionals guide and engage prospects and customers, and complete online tasks.
Founders:
, ,
Categories:
Internet, SaaS, Enterprise Software, Customer Service
Website:
http://www.walkme.com
Social:

Company Details

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WalkMe™ is an interactive online guidance and engagement platform.

WalkMe™ provides a cloud-based service designed to help professionals – customer service managers, user experience managers, training professionals, SaaS providers and sales managers – to guide and engage prospects, customers, employees and partners through any online experience.

We’ve designed a platform which helps businesses eliminate online confusion, while at the same time raise efficiency and reduce costs.

Think of it like a GPS, but instead of giving driving directions, WalkMe™ guides users every step of the way to successfully complete their online tasks. Through a series of interactive tip balloons overlaid on the screen, tasks are broken down into short, step-by-step guided instructions. These balloons help users act, react and progress through their online experience. WalkMe™ eliminates guesswork, as well the frustration of following video tutorials or digging through tedious Q&A pages.

WalkMe™ focuses on solving the needs that are specific to customers and strives to deliver technology that helps them be more effective and efficient. For example, we work with customer service managers to help increase self-service adoption and reduce incoming service requests, thus freeing them to focus their efforts on more critical and difficult customer care concerns. We also give SaaS providers an indispensable tool to easily highlight new and advanced features on their software, without their customers complaining of the inability to understand how to operate them. We provide real value to you and to your customers, users and employees.

Customers use WalkMe™ to increase conversion rates, reduce customer service costs, increase self-service adoption, accelerate training and improve customer experience.

WalkMe™ also empowers businesses to collect useful analytics allowing you to track just how your users interacted with the platform. This invaluable data allows customer service managers, UX managers, training professionals and sales managers to better fine-tune their online guided instructions to match their users’ needs.

WalkMe™ has also received wide industry recognition and acclaim. Amongst them: “Cool Vendor” by Gartner, Red Herring Top 100 Award, “Top Apps That Will Change Your Business” by CIO Magazine, and more.

Implementing WalkMe™ does not require integration or modification to your website, or any prior technical knowledge.

Funding Rounds (5) - $92.5M

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DateAmount / RoundValuationLead InvestorInvestors
May, 2016$50M / Series E3
Jun, 2015$25M / Series D5
Apr, 2014$11M / Series C4
Oct, 2012$5.5M / Series B3
Apr, 2012$1M / Seed0

Current Team (9)

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Competitors (4)

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  • Inline Manual provides a service to guide, support and engage prospects and customers right within an application.
  • Iridize is a powerful platform for creating interactive product guides and walkthroughs for employee training and web users.
  • Lemon Learning insert interactive guides inside SAAS softwares to boost training and user engagement
  • Whatfix is a community and enterprise platform that allows users and businesses to create interactive guides on websites and web apps.

Offices/Locations (2)

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  • WalkMe HQ

    350 Sansome Street

    Suite 500

    San Francisco, CA 94104

    USA

  • Headquarters

    22 4th Street

    San Francisco, California 94103

    United States

Past Team (4)

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Upcoming Event Appearances (1)

Dreamforce 2016

October 04, 2016 - October 07, 2016

Moscone Convention Center, 747 Howard Street, San Francisco, California, United States

Dreamforce 2016 conference brings All-new keynote speakers, 400+ partners in the Cloud Expo, More than 1 & 400 breakout sessions.

Past Event Appearances (3)

Images (6)

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