Company Performance Metrics
Family-centered care is a model of care that is based on the principle that one’s family is the single most important aspect of one’s psychological and physical health. Good communication between families and care providers is central to quality care, providing valuable insight into medical history and preferences, increasing family involvement and
satisfaction, and reducing complaints.
When healthcare administrators, providers, patients and families work in partnership, the quality and safety of healthcare rise, costs decrease, and provider satisfaction increases and patient care experience improves. Facilities can provide care that is respectful of and responsive to individual patient preferences, needs, and values and ensures that patient values guide all care decisions. Contact and communication are central to meeting the resident's social and emotional needs.
