terms. Users interact through a browser-based concierge chatbot, where they select destinations and hotels, review benefits, and submit reservation requests. UPROOM matches official hotel rates while adding negotiated perks through its global direct partnerships. Payment for rooms and incidentals is made directly to the hotel, as UPROOM uses a card only to guarantee reservations and does not process credit card payments itself. The platform also supports features such as loyalty program number storage, live local weather, maps and directions, and booking management tools for frequent travelers.