and digital kiosks. Its platform supports in-interaction switching between text, voice, and video so agents can move between channels within a single Genesys Cloud interaction. TrueEngage includes Visitor Engagement AI to trigger contextual prompts and quick replies based on visitor behavior. It also routes and records video meetings as standard calls in Genesys Cloud and maps contact outcomes and engagement data into analytics tools. The software is designed to meet enterprise security and privacy requirements, including ISO 27001 certification and compliance with major data protection regulations.