service to hundreds of customers like hotels, rent- a- car companies, transportation companies that provide services to tourists.

Tripla chatbot, a BPO service that solves daily inquiry cost reduction and multilingual support at once, has been well received by customers due to its learning AI and double support from operators who are familiar with the industry. Also, the new hotel reservation engine equipped with the OTA price comparison of each company and the automatic best rate adjustment function has significantly increased the ratio of in-house reservations and contributed to the improvement of profitability.