Company Performance Metrics
Teleperform provides outsourced call center and telesales services, research, consulting, and data services for organizations in various sectors. The company runs inbound and outbound customer sales and support operations, handling inquiries, orders, issue resolution, and technical or billing questions over the phone. Teleperform delivers outbound
sales and telemarketing campaigns to generate leads, promote services, and increase sales. It offers pre-sales and post-sales research, including customer and market segmentation, customer satisfaction surveys, compliance surveys, and structured telephone interviewing. Teleperform also provides business consulting focused on sales growth, audience targeting, marketing channel selection, and financial performance analysis. In addition, it offers data services that verify and clean customer data to improve the effectiveness of sales and marketing campaigns.
