routing. Its unified communications client and mobile app support audio and video calls, chat, meetings, screen sharing, and presence management across desktop and mobile devices. TelCom USA also offers an omni-channel contact center solution that supports customer interactions via voice, SMS, email, chat, and social media, with tools for queue management, reporting, and workforce management. In addition, it provides bundled business phone plans and integrations including hosted fax, Outlook integration, and Salesforce plugins.