information security management system. TechAssist provides full-stack managed IT services including end-user support, Microsoft 365 and Azure administration, identity and endpoint management, network design and deployment using Ubiquiti and Cisco Meraki, 3CX and Yealink unified communications, and backup and disaster recovery built on the 3-2-1-1-0 principle.

Cybersecurity services are aligned to the Australian Cyber Security Centre (ACSC) Essential Eight framework, covering application control, patch management, multi-factor authentication, privilege restriction and macro hardening across client environments. The company also delivers virtual Chief Information Officer (vCIO) advisory services, providing strategic technology planning, IT roadmap development and budgeting support to clients without an in-house technology executive.

TechAssist's service operations are built on NinjaOne for remote monitoring and management, HaloPSA for service desk and ticketing, and Hudu for client documentation, with policies and standard operating procedures maintained under its ISO 27001-aligned management system.

The company positions itself as a long-term technology partner rather than a transactional vendor, with a focus on client retention, transparent pricing and avoiding over-specification. Its target market includes professional services firms, legal and conveyancing practices, healthcare clinics, and small-to-mid-sized commercial operators across Victoria and broader Australia.

TechAssist is led by founder and director Matt Rollins.