Company Performance Metrics
TBX Technology is an independent consultancy that provides ServiceNow and IT service management services to end clients and ServiceNow partners. The company offers ServiceNow ITSM and CSM development, including configuration, customisation, Service Portal work, Agent Workspace setup, and instance branding. It delivers business analysis and
ServiceNow development from a single consultant who gathers requirements, advises on best practice, and builds solutions. TBX Technology also supplies short-term or ongoing backfill and holiday cover for ServiceNow administration and development roles. In addition, it provides continual service improvement consulting, reviewing incident, problem, change, and related processes to identify issues and suggest improvements. The consultancy supports clients with branding and user experience for notifications and portals to improve customer and agent interactions.