ServiceNow development from a single consultant who gathers requirements, advises on best practice, and builds solutions. TBX Technology also supplies short-term or ongoing backfill and holiday cover for ServiceNow administration and development roles. In addition, it provides continual service improvement consulting, reviewing incident, problem, change, and related processes to identify issues and suggest improvements. The consultancy supports clients with branding and user experience for notifications and portals to improve customer and agent interactions.