Company Performance Metrics
Chirantan Bhatt: Founder & CEOPast Role: SAP, Director, IBM Global Alliance
Anant Patel: Software Architect & Tech LeadPast Role: Microsoft, Intern on Project for Windows Mobile
tapCLIQ is the first intent-driven CX Automation platform including Front-office RPAs. Front-office RPAs are attended bots that imitate human interaction in customer-facing tasks. RPAs are connected multiple bots across customer journey.
This video explains what the product does: https://youtu.be/PbSzc-1xnok
Product: tapCLIQ
connects feedback to interactive messages, converts messages to conversations, learns intent & drives intent-based CX automation with front-office bots. tapCLIQ’s unique intent-based algorithms enables it to suggest users next action dynamically & pre-emptively, compared to a reactive & repetitive action by a traditional RPA.
tapCLIQ is an easy-to-use platform for citizen users of Enterprise & SMBs to create image-based interactive bots and connect them across a workflow. The technology enables users to rapidly create RPA playbooks for customer, employee & other LOB workflows & generates 1st party intent data enabling businesses to run efficient operations.
Technology: One-way message to Interactive bot. This changes everything. 1) Multi-step Interaction 2) Intent-driven workflow 3) Active vs. Passive engagement 4) Connect feedback to action 5) Generate Intent Data
tapCLIQ has pioneered Interactive message technology that generates 1st party customer intent data @ scale. Based on this we have built the 1st intent-driven CX automation platform.
tapCLIQ’s intelligent RPA technology engages user conversationally, learns user intent from response, considers optimal micro-moment and then dynamically delivers engagement of the highest relevance. Thereby, delivering what users want; not what they have to endure.
tapCLIQ Bot Market: tapCLIQ has created a marketplace for us and our partners to host/re-sell ready-made content (bots & solution playbooks). This ready-made content enables rapid deployment and reduce cost of ownership. We are rapidly expanding the Bot Market to include various Customer, Employee, Industry & Line of Business (LOB) scenarios.
tapCLIQ CX Automation Platform tapCLIQ is a cloud-based SaaS platform that enables Enterprise and SMB businesses to learn user intent to deliver relevant engagement with automation. tapCLIQ makes it easier to engage users, generate an underlying data layer and drive engagement efficiency.
Customers use it to deliver results like higher conversion rate, higher customer satisfaction, greater compliance & measuring marketing effectiveness; while the automation results in cost efficiency & increases speed to market.
Learn more at https://www.tapcliq.com
