Company Performance Metrics
TalkTrace provides AI-powered real-time service analytics that turn front desk and service desk conversations into structured quality insights for hospitality operators. The platform captures in-person and phone-based guest interactions, then applies hospitality-trained AI and quality indicators to evaluate service performance across key journey
moments. TalkTrace presents results in a dashboard that highlights strengths, patterns, and trends across desks, shifts, and service stages. It supports managers with objective data for coaching, training, and continuous improvement based on real interactions. The system focuses on anonymised communication data, excluding personal guest details, and stores information in EU-based infrastructure. While designed for hotels, it also supports other service environments where front-line interactions influence customer experience.
