Company Performance Metrics
SwiftSales provides a live chat application that enables businesses to engage website visitors, answer queries, and manage customer support. The platform includes an AI chatbot, referred to as Swiftbot, that automates responses based on specific keywords and phrases to support customers at any time. SwiftSales also offers CRM and lead management
tools, including deals and invoices, visitor details, and chat history to track interactions and sales opportunities. Additional features include screen sharing, team chat, pre-written responses, and visitor analytics that show how long visitors stay and where they are located. The software integrates with services such as Facebook, Instagram, HubSpot, payment processors, email, ecommerce, advertising platforms, and messaging apps. SwiftSales provides mobile access through the SwiftChat app so customer support agents can respond from anywhere.